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HardwareSource.com Return Policy
Your purchase can be returned for a refund within 30 days of purchase as long as the items are in brand new condition (never installed) and returned in their original undamaged packaging. We cannot accept for return any merchandise with missing parts or screws. Please include the following with your return:
1. a copy of your invoice
2. your credit card number and expiration date
3. reason for your return
We will credit your credit card for the price of the merchandise (we are not able to refund shipping charges). Make sure to mark "Attention: Return Department" on the outside of the box.
There are four exceptions to our return policy:
1. No returns on piano hinge that has been cut.
2. No returns are accepted for items that have been special ordered. Special orders are for items that we do not normally stock or for quantities that are larger than we normally stock.
3. No returns on merchandise that has been drop shipped directly to you from the manufacturer. This will apply to quantities that are larger than we normally stock.
4. No returns on merchandise that is discontinued or on certain items that are marked on the website as NON-RETURNABLE. These items will be clearly marked on the web page.
Our address for returns is:
HardwareSource,
Attn. Returns Dept,
5710 Kearny Villa Rd, Suite A,
San Diego, CA 92123.
Shipping Errors
Exchanges
- Exchanges are handled as two separate transactions; a new purchase and a return of merchandise. If you need to make an exchange, send us back your purchase (see procedure above) and go ahead and make a new purchase on-line.