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Please Read the Following Terms and Information Before Making a Purchase
Limitation of Liability Upon making a purchase on this website you agree to the following; in the event of any problem with a product that you have purchased on or through this web site, you agree that your sole remedy, if any, is to seek a return and refund for the product in accordance with the return and refund policy posted elsewhere on this web site. Our absolute limit of liability shall be limited to the purchase price of the product.
Advice on Hinges and Installation As a service to our customers we offer assitance in choosing and using our products via email, telephone and on the website. Because we are not onsite at your project, we cannot know all the specific details of your project. For this reason, you bear the ultimate responsibility for the choice, installation and use of the products you are inquiring about. Do not install a product until you are sure that it is suitable and safe for its intended use. In addition, if you are building a project that involves life/safety issues, you are strongly advised to consult a structural engineer.
Cancelling Your Order You may cancel your order anytime up to the time your order is shipped. You will receive a full refund, including shipping charges. However, once your order has been shipped you are responsible for any and all shipping charges. If, when the shipping company attempts to deliver your order, you refuse delivery, you are responsible for the original shipping charges and the shipping charges to send the order back to us.
Returned Check Charge A $15.00 fee will be charged for any check that is returned to us by your bank for any reason.
Weight Ratings on Hinges We list a weight rating for some of our hinges. These weight ratings have been supplied to us by the manufacturer of the hinge. Do NOT exceed the weight rating listed under any conditions. Do NOT use any of our products for overhead lifting, support of human weight, athletic or playground equipment. When safety is involved you are strongly advised to consult a structural engineer.
Brands and Finishes There are many hinge manufacturers that produce the exact same hinge. For this reason we do not list brand names on most of the hinges that we sell. When you place an order for a particular hinge, all of the hinges that we ship you in that order will be from the same manufacturer and the finishes will match. However if at a later date you decide to order the same hinge (using the same SKU number), there is a possibility that the finishes of the new shipment will not exactly match the finishes of the old shipment. Anytime matching finishes is a concern, please call us before placing your order.
Product Installation, Specifications and Dimensions We strongly recommend that customers do not build their projects until they have the hardware in their hands and can verify the dimensions, specifications and suitability of the finish. Hinge and hardware manufacturers do change the specifications, dimensions or finish of their products (many times without notice to us). For example, if you cut a mortise on an expensive door before you physically have the hinge in your hand, you may find out that the manufacturer has changed the dimensions. Changes by the manufacturer are beyond our control. HardwareSource.com will not be held responsible for changes in specifications or errors on our website. In addition, we strongly recommend that you do not hand a box of hardware to an installer without first inspecting it yourself for correctness. And finally we recommend that you build a prototype and a practice installation before you make permanent alterations on expensive doors or other building materials.
Country of Origin Please understand that 99.9% of all hinges, today, are manufactured overseas. Domestic manufacturers (such as Stanley, Hager, Amerock, etc) direct and supervise the production of their products in these overseas factories. The result is that the quality of their products is excellent. Many other hinges are imported into this country by "Import Companies" who do not have the expertise of our "Domestic Manufacturers". However, the quality of their products is usually very good. To give our customers more information about the hinges they are buying we label some of our hinges under the "Origin" column as either "Domestic" or "Import". We are not trying to mislead anyone into thinking that they are buying US made hinges. We are simply trying to provide more information to help explain the differences between some of our hinges.
Other Information
Selling Unit; Pairs vrs. Each There is alot of confusion about what the phrase "a pair of hinges" means, probably because a hinge are usually made of two leaves. A "pair" of hinges is actually two individual hinges (which is usually the number required to hang one door). We sell our hinges in one of two different ways; some are sold by the "each" and some are sold by the "pair". The reason for this usually has to do with the way the manufacturer packages his hinges. If the manufacturer puts two hinges in a box then we will sell them by the pair. Near the price of each hinge on our website is the "UNIT". The "UNIT" describes how the hinge is sold (either by the "each" or by the "pair"). So if you are hanging a door with two hinges and they are sold by the "each", you need to order 2 each. If they are sold by the pair then you need to order 1 pair.
Screwhole Patterns on Hinges Except for Architectural Door hinges (also known as template hinges) there have never been any standards for the location or pattern of the screwholes on hinges. Every hinge manufacaturer places their screwholes in different locations. Whenever you change existing hinges you should plan on doing some filling and redrilling of the screwholes. For us to take a customers screwhole measurements and try to find a match with one of our more than 3000 different hinges would be an incredibly time consuming job. We must advise customers that we are not able to offer this service.
Spam Blocker We promptly answer all emails from customers. If you have "spam blocker" activated on your email account by your Internet Service Provider we request that you set it to allow emails from info@HardwareSource.com. Because it is a labor intensive process we regret that we cannot respond to automatic emails sent by spam blocker software to let our emails go through. If you have sent us an email and did not get an answer the above is most likely the reason.
Hinge Photographs on our Website The hinge photos on our website are a representation of the hinges that are for sale. In many cases, they are not an actual photo or diagram of the exact hinge that you will be ordering. Do not rely on the photos if you are trying to match up the screwholes. Except for Architectural Grade hinges screwholes almost never match up.